Crisis Management and Business Continuity
Course ID: 260504 0101 952Proj
Course Dates : 04/05/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Governance & Compliance Leadership & Management Development Risk Management Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
This five-day course teaches practical skills for preparing, responding to, and recovering from major disruptions. You will learn how to prioritize critical services, coordinate decision-making, and restore operations quickly. The curriculum covers incident command, business impact analysis, continuity planning, supplier resilience, and crisis communications. The focus is on actionable tools, exercises, and templates you can use immediately.
Objectives
1. Develop a business impact analysis and set recovery time objectives (RTO) and recovery point objectives (RPO); 2. Build a scalable incident response structure and lead an incident command during a crisis; 3. Create a documented business continuity plan that maps dependencies, recovery steps, and supplier contingencies; 4. Design and run tabletop exercises and after-action reviews to validate plans and close gaps; 5. Implement crisis communications and stakeholder notification processes, including regulatory and media briefing templates.
Who Should Attend
Business Continuity Manager, IT Disaster Recovery Lead, Operations Manager (or Head of Operations), Corporate Communications / PR Manager, Chief Risk Officer (or Head of Risk)
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Crisis Management and Business Continuity
1. Principles of Crisis Management and Business Continuity
- Crisis and disruption lifecycle
- Business continuity principles
- Roles and governance responsibilities
2. Business Impact Analysis (BIA)
- Identifying critical business functions
- Assessing operational dependencies
- Prioritising recovery requirements
3. Recovery Objectives
- Defining Recovery Time Objectives (RTO)
- Defining Recovery Point Objectives (RPO)
- Establishing business recovery priorities
Day 2 – Incident Response and Command
1. Incident Command Structure
- Incident command principles
- Assigning response roles
- Establishing decision-making authority
2. Crisis Response Coordination
- Activating response teams
- Managing internal resources
- Coordinating external agencies
3. Decision-Making During Disruptions
- Assessing incident severity
- Prioritising response actions
- Escalating critical decisions
Day 3 – Business Continuity Planning
1. Developing Business Continuity Plans
- Mapping business processes
- Documenting recovery procedures
- Assigning recovery responsibilities
2. Managing Business Dependencies
- Identifying critical suppliers
- Assessing third-party risks
- Developing supplier contingency plans
3. Operational Recovery Planning
- Restoring critical services
- Managing alternate work arrangements
- Coordinating recovery activities
Day 4 – Crisis Communication and Validation
1. Crisis Communication
- Internal communication procedures
- Stakeholder notifications
- Media and regulatory briefings
2. Business Continuity Exercises
- Designing tabletop exercises
- Conducting continuity simulations
- Testing recovery procedures
3. After-Action Reviews
- Evaluating response performance
- Identifying capability gaps
- Updating continuity plans
Day 5 – Practical Crisis and Continuity Workshop
1. Crisis Simulation Exercise
- Managing an organisational disruption
- Operating an incident command structure
- Coordinating cross-functional response
2. Business Continuity Planning Workshop
- Developing a business continuity plan
- Establishing recovery priorities
- Preparing continuity documentation
3. Implementation Planning
- Creating a continuity improvement roadmap
- Assigning implementation responsibilities
- Course review, feedback and implementation planning
